What we do: Collaborative. Connected. Customer-focused.
McDowell Partnerships will collaborate closely with your team to create practical, sustainable change that reflects your reality. Our work flexes to your needs - whether you’re scaling, evolving, or transitioning - and always connects back to what matters most: your customer.
We always consider four essential lenses: Your Business, Your Team, Your Customers and the Industry you operate in and your place within it.
This joined-up view helps uncover solutions that are aligned, meaningful, and ready to act on.
No matter what aspect of your business we are looking at every discussion is grounded in two guiding principles:
The power of partnerships – bringing in the right expertise at the right time
A customer-first mindset – ensuring every decision creates value for your customer
Our Approach.
We work across six distinct areas of your business;
Creating growth - Developing the people, partnerships, and propositions that move your business forward.
Your People
Team & Talent
Getting performance management right! Building leadership, team effectiveness and capability, strengthening cohesion, and aligning skills with future customer needs.
Your Industry
Partnership Creation
Co-creating impactful partnerships by understanding your context and connecting you with the right expertise and collaborations.
Your Customer
Customer Propositions
Helping you evolve your products and services to reflect your purpose and meet changing customer needs.
Strengthening roots - Laying the foundations for clarity, stability, and long-term resilience.
What You Do
Vision to Values
Organisational development structurally and culturally. Turning values from ‘words on a page’ into principles that shape strategy, culture, and customer experience.
How You Do It
Operational Harmony
Aligning systems and processes, team roles and communications to reduce friction, build confidence and ensure efficiency.
Your Performance
Commercial Clarity
Identifying your approach to commerciality. Creating focus by connecting performance, purpose and metrics that support sustainable growth.
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Guiding conversations and workshops when you need an impartial and external voice. Usually when things are getting tricky and need honest, structured dialogue for families, founders, and teams to shape strategy, resolve tensions, and create shared direction.
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Co-creating action plans with your team from a one-off projects to long-term strategic roadmaps.
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We design performance management systems and routines that have purpose rather than create tick box exercises.
Everyone in the team has talents, and blind spots, which we help identify and plan how these can be best used. This understanding develops valuable teams who people want to join and stay within.
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Whether it’s operational, financial or what you offer the customer we identify what’s working, what’s not, and where to focus next.
Services we offer:
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Partnerships bring perspective, talent and can unlock the ‘next thing’. We can bring in trusted expertise, from our extensive multi-sector network, when it adds real value.
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Helping you see your business through the eyes of your customers, competitors, staff, and market trends.
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We can show you how things are done in other industries and provide insights as to what is coming to your industry, We help you look out the window.
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We act as associates to businesses in order to represent them, or to deliver for them, at events and conferences, in business development discussions and in workstream delivery.
Is this you? You might recognise some of these situations:
“I want a performance management system that makes a difference rather than being a tick box”
“We need someone to bring us together to have difficult conversations”
“We’ve outgrown the way we work, we aren’t what we used to be.”
“We’ve got good people, but we’re pulling in different directions.”
“Some of our team don’t know the customer, is that ok?”
“We need to evolve – but we’re not sure what to prioritise or how to begin.”
“We’ve got a great offer, but we’re not connecting with the right customers.”
“We know where we want to go, but not how to get there.”
“It’s time to hand the business on, but everyone is avoiding the conversation.”
“It’s time to scale but I don’t want to lose who we are.”
“I want to build a great place to work where people want to join and stay.”
“I know our strategy and values, but I don’t think my team can tell me what they are.”
If any of that sounds familiar, you’re in the right place, contact us today.
Topics we tackle
A joined-up perspective across business, team, customer, and industry
Bespoke support shaped around your reality
A thoughtful, pragmatic, and honest partnership
Solutions that are sustainable and customer-focused
Oh, and… hard graft, difficult questions, spiders webs, cans of worms and a lot of post it notes and sticky paper to get to happiness.